What is telephone etiquette?

What is phone etiquette? Phone etiquette is the way you represent yourself and your business to customers and coworkers through telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice and how you close a call.


What is the basic telephone etiquette?

Telephone Etiquette Tips
  1. Always Speak Clearly. It is important to speak clearly and slowly. ...
  2. Do Not Yell. Some people have a tendency to be on the louder side when they speak. ...
  3. Don't Use Slang. ...
  4. Never Eat Or Drink. ...
  5. Always Listen. ...
  6. Use Proper Titles. ...
  7. Have Patience. ...
  8. Focus on the Task at Hand.


What are the 5 stages of telephone etiquette?

A telephone conversation typically includes five stages: opening, feedforward, business, feedback, and closing. Because telephone conversations lack nonverbal cues, they require additional attention to feedback.


What are telephone etiquettes give suitable examples?

Phone Etiquette
  • Answer the call within three rings.
  • Immediately introduce yourself.
  • Speak clearly.
  • Only use speakerphone when necessary.
  • Actively listen and take notes.
  • Use proper language.
  • Remain cheerful.
  • Ask before putting someone on hold or transferring a call.


What is telephone etiquette do's and don ts?

Don't interrupt callers when they are speaking. Let them have the time to express their concerns. Do not call a customer or client's home before 8:00AM or after 9:00PM, unless you have prior permission to do so. Don't forget to return the call as you promised.


Telephone Etiquette (Good Example)



What is the importance of telephone etiquette?

Telephone etiquette builds the trust of your potential customers. It makes them loyal to you and purchases the products and services from you frequently. When the customers get satisfied with the Telephone conversation, they are sure that their needs and requirements will be satisfied in-person also.

Why is phone etiquette very important?

Importance of Basic Telephone Etiquette

It reflects professionalism and appropriate conduct. It helps influence others and create positive impressions. It helps build interpersonal relationships by establishing trust and loyalty.

How can I improve my telephone etiquette?

Few tips to improve your telephone etiquette:
  1. Greeting is the most important thing when receiving a call. Your greeting has to be audible and clear, while not being too loud. ...
  2. The main thing in customer engagement is to listen carefully and actively. You need to pay special attention to the intent and the content.


What are telephone etiquette write any 10 telephone etiquette?

10 telephone etiquette tips you should keep in mind
  1. When you're speaking over the phone remember to smile, sound upbeat and keep your communication short. ...
  2. Greeting. ...
  3. Take permission and be polite. ...
  4. Identify self and the organisation. ...
  5. Clarity. ...
  6. Purpose of the call. ...
  7. Know your timeline and keep it short.


What are the 6 rules to cell phone etiquette?

6 phone rules that EVERYONE should know
  1. 1 Put your phone away during meetings. ...
  2. 2 Don't fiddle with your phone while driving. ...
  3. 3 Don't have your phone on the dinner table. ...
  4. 4 Mobile calls in public transportation isn't very polite. ...
  5. 5 Don't talk on the phone when you pay. ...
  6. 6 Keep your phone off in church, the theatre or similar.


What are the 7 steps in handling incoming telephone calls?

How to Answer Phone Calls Effectively in 7 Steps
  1. Answer incoming calls promptly. ...
  2. Open the conversation enthusiastically and politely. ...
  3. Listen, absorb and repeat back to the customer. ...
  4. Maintain a positive attitude. ...
  5. Practice empathy. ...
  6. Provide reassurance and set expectations. ...
  7. Take action!


What are the three basic rules for handling telephone calls?

Essential Phone Etiquette Rules
  • Answer Calls in 3 Rings or Less. Answering incoming calls in three rings or less is the standard for the telephone answering service industry. ...
  • Speak Clearly and Professionally. Clear enunciation is essential for a good customer call experience! ...
  • Practice Active Listening.


What is etiquette and types of etiquette?

etiquette, system of rules and conventions that regulate social and professional behaviour. In any social unit there are accepted rules of behaviour upheld and enforced by legal codes; there are also norms of behaviour mandated by custom and enforced by group pressure.

How do you speak etiquette?

With that in mind, here are some rules to follow to keep your conversations within the bounds of proper etiquette:
  1. Don't Interrupt. ...
  2. Listen When Other People Speak. ...
  3. Practice the Queen's Rules. ...
  4. Think Before You Talk. ...
  5. Be Tactful. ...
  6. Bring Topics to the Conversation. ...
  7. Be Considerate. ...
  8. Learn When to Stop Talking.


What are the 5 rules of etiquette?

"Please" and "thank you," holding doors, chewing with our mouths closed, dressing appropriately, shaking hands—these are all manners. They are important because they give us confidence, allow our focus to be on the substance of our interactions, and they tell us what to do and what to expect others to do in return.

What are the 3 principles of etiquette?

All manners traditionally convey one or more of the 3 Principles of Etiquette: Respect, Consideration, and Honesty.

What are the 10 rules of etiquette?

Basic Etiquette
  • Be yourself – and allow others to treat you with respect. Let this one sink in, ladies. ...
  • Say “Thank You” ...
  • Give Genuine Compliments. ...
  • Don't be Boastful, Arrogant or Loud. ...
  • Listen Before Speaking. ...
  • Speak with Kindness and Caution. ...
  • Do Not Criticize or Complain. ...
  • Be Punctual.


How do you answer phone etiquette?

Answering Calls
  1. Try to answer the phone within three rings. ...
  2. Answer with a friendly greeting. ...
  3. Smile - it shows, even through the phone lines; speak in a pleasant tone of voice - the caller will appreciate it.
  4. Ask the caller for their name, even if their name is not necessary for the call.


What are the four types of calls?

Telephone calls and types of telephone call - thesaurus
  • call. noun. an act of telephoning someone.
  • cold call. noun. an unexpected telephone call or visit by someone trying to sell something.
  • collect call. noun. ...
  • conference call. noun. ...
  • courtesy call. noun. ...
  • halfalogue. noun. ...
  • long-distance. adjective. ...
  • outside line/call. phrase.


Who should end the phone call first?

12. Who should hang up first? Let the person calling hang up first.


Who says hello first on the phone?

The dictionary says it was Thomas Edison who put hello into common usage. He urged the people who used his phone to say "hello" when answering. His rival, Alexander Graham Bell, thought the better word was "ahoy." Ahoy?

What do you say at the beginning of a phone call?

Starting a Call

When the person you are calling is someone you know well, start by saying “Hello!” Use his/her first name, give your own first name, where you are calling from and ask how the other person is: Hello, Paul!

Who speaks first on the phone?

They were spoken by Alexander Graham Bell, inventor of the telephone, when he made the first call on March 10, 1876, to his assistant, Thomas Watson: "Mr. Watson--come here--I want to see you." What would you have said?


What are the 8 steps of a call?

8 Simple steps to an effective sales call for every sales rep
  • Do thorough research work. ...
  • Prepare your agenda. ...
  • Qualify the prospect. ...
  • It's the presentation time. ...
  • Handle objections and queries like a pro. ...
  • Take notes. ...
  • Map out the next stage before ending the call. ...
  • Close your sales call.


What are the two types of telephone?

What are the Different Types of Telephone System?
  • Hosted telephone systems.
  • On-premise PBX telephone systems.
  • Hybrid VoIP telephone systems.