What are the 7 telephone ethics tips?

Telephone Etiquette Tips
  • Always Speak Clearly. It is important to speak clearly and slowly. ...
  • Do Not Yell. Some people have a tendency to be on the louder side when they speak. ...
  • Don't Use Slang. ...
  • Never Eat Or Drink. ...
  • Always Listen. ...
  • Use Proper Titles. ...
  • Have Patience. ...
  • Focus on the Task at Hand.


What are the 7 steps in handling incoming telephone calls?

How to Answer Phone Calls Effectively in 7 Steps
  1. Answer incoming calls promptly. ...
  2. Open the conversation enthusiastically and politely. ...
  3. Listen, absorb and repeat back to the customer. ...
  4. Maintain a positive attitude. ...
  5. Practice empathy. ...
  6. Provide reassurance and set expectations. ...
  7. Take action!


What are the 8 phone etiquette?

Phone Etiquette
  • Answer the call within three rings.
  • Immediately introduce yourself.
  • Speak clearly.
  • Only use speakerphone when necessary.
  • Actively listen and take notes.
  • Use proper language.
  • Remain cheerful.
  • Ask before putting someone on hold or transferring a call.


What are the 5 P's of telephone etiquette?

Always keep in mind that effective business telephone etiquette requires you to be: prepared, present, polite, patient, personable, professional, proactive.

What are the 6 rules to cell phone etiquette?

6 phone rules that EVERYONE should know
  1. 1 Put your phone away during meetings. ...
  2. 2 Don't fiddle with your phone while driving. ...
  3. 3 Don't have your phone on the dinner table. ...
  4. 4 Mobile calls in public transportation isn't very polite. ...
  5. 5 Don't talk on the phone when you pay. ...
  6. 6 Keep your phone off in church, the theatre or similar.


How To Speak Effectively On The Phone - English Lessons - Telephone Skills



What are the 10 Commandments of cell phone etiquette?

10 Commandments of Cell Phone Use
  • Respect those you're with. ...
  • Let voicemail handle non-urgent calls when appropriate. ...
  • Set a good example to the younger generation. ...
  • Wait to text, and save a life (yours). ...
  • Stash your cell when dining out. ...
  • Remember when 'private time' is in order. ...
  • Keep arguments under wraps.


Do and don'ts for telephone?

The Essential Guide To Phone Etiquette: Dos, Don'ts & Tips
  • Answer Calls in 3 Rings or Less.
  • Monitor Your Tone of Voice.
  • Smile.
  • Control The Call.
  • Use The 7 Ps.
  • Don't Rush the Caller. One thing you should never do while answering phones is rush or interrupt the caller. ...
  • Don't Lack Confidence. ...
  • Don't Engage in Other Activities.


What are the 4 E's of telephone etiquette?

Here are four important ones:
  • Be a name caller. No, we're not asking you to revert to your childhood ways and tease the people you speak to on the phone. ...
  • Be mindful of volume. Speaking too loudly or speaking too softly will only prove to be a distraction during your calls. ...
  • Stay focused. ...
  • Use proper hold procedures.


What are the telephone ethics?

Telephone Etiquette Tips
  • Always Speak Clearly. It is important to speak clearly and slowly. ...
  • Do Not Yell. Some people have a tendency to be on the louder side when they speak. ...
  • Don't Use Slang. ...
  • Never Eat Or Drink. ...
  • Always Listen. ...
  • Use Proper Titles. ...
  • Have Patience. ...
  • Focus on the Task at Hand.


What are the three elements of a good telephone greeting?

Phone Skills Workout: Practice Your Greeting

Did your greeting include the three elements (salutation, name, offer of assistance)?

When answering the phone What are 3 things that you should do first?

Answering Calls
  • Try to answer the phone within three rings. ...
  • Answer with a friendly greeting. ...
  • Smile - it shows, even through the phone lines; speak in a pleasant tone of voice - the caller will appreciate it.
  • Ask the caller for their name, even if their name is not necessary for the call.


What is phone etiquette at work?

One general rule for good phone etiquette is to listen more than you speak, especially if you've answered an incoming customer service call. While you may already have the answer because of your experience, let the caller finish what they're saying before you jump in with a suggestion.

What is the importance of telephone etiquette?

Having good phone etiquette plays a large part in maintaining a strong connection with your customers and ensuring an air of professionalism. Good phone etiquette can separate you from the rest of the market and encourage customers to call back once more.

What is an example of a phone etiquette?

Examples of phone etiquette

By speaking clearly and calmly, you also tell them they have your undivided attention. Listening and taking notes: Rather than rushing a caller, proper etiquette involves listening to their concerns or requests while jotting down any necessary information.


What is meant by 3 second rule in telephone conversation?

If you're on a call with a client or a prospect, try this – wait three seconds after the other person stops talking before you respond. This might be difficult at first, especially if a client has an easy question or a prospect has an objection that you know exactly how to overcome.

What are the three basic rules for handling telephone calls?

Essential Rules of Phone Etiquette
  • No more than three rings. ...
  • Speak clearly. ...
  • Be sensitive to the tone of your voice. ...
  • Use proper language. ...
  • Stay positive and remain cheerful. ...
  • Actively listen and take notes. ...
  • Allow interruptions to occur during conversations. ...
  • Prevaricate when you don't know the answer.


Who should end the call first?

The receiver should always hang up first, never the caller. The caller called the receiver, and should to stay on the line until the receiver is satisfied that the call is complete.


What is telephone etiquette in simple words?

What is phone etiquette? Phone etiquette is the way you represent yourself and your business to customers and coworkers through telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice and how you close a call.

How do you end a phone call?

Thank the caller for their time and then wish them the best. If they've already wished you the best, simply say “Thanks, you too.” For example, try ending a call with “It's been so nice talking with you. Have a great rest of your day!”

How do you end a phone call professionally?

To end the call politely, try one of these closing statements:
  1. "My apologies once again for any inconvenience. Thank you for your call."
  2. "I'm happy we could make this right for you. Have a wonderful day."
  3. "Thank you for calling. We appreciate your business."


What should we say first when make a phone call?

You should first offer a greeting to the person who answers, such as hello or hi. These days, most people have Caller ID, but you should still introduce yourself unless the person on the end of the line greets you by name. If you're calling someone who you know fairly well, your name may be enough.

What is the first thing to do when you receive a call?

Introduce yourself

Say “Hello, this is (name)” to let people know who you are. If you answer the phone and the caller doesn't give his name, you can say “May I ask who's calling, please?”. Practise saying these simple phrases to help yourself feel confident at the start of any telephone conversation.

What is the first thing you say when you make a phone call?

When making outbound calls, say “Hello” and introduce yourself to the person on the other end of the line. To follow professional phone etiquette, start with your first name as well as your last name, title or company's name if required. For example: Hello.


What are the five steps of greeting?

5 Ways to Properly Greet a Customer
  • 1) Smile with your greeting. Sam Walton was probably onto something when he hired employees to specifically greet customers entering the store. ...
  • 2) Stop what you are doing. ...
  • 3) Show, don't tell. ...
  • 4) Ask questions. ...
  • 5) Dress professionally.


How do you greet a client on a call?

1. The welcome greeting.
  1. “Thank you for calling [business name].”
  2. “Thank you for calling [business name]. ...
  3. “You have reached [business name]. ...
  4. “Thank you for calling [business name]. ...
  5. “Thank you for calling [business name], where customer service is our priority.”