What are the 10 rule on hospitality?

The 10 and 5 rule is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet, the staff verbally greets the guest.


What are the rules of hospitality?

The golden rules' of hospitality
  • Extend a welcome: Make eye contact, smile, say hello, introduce yourself, call people by name, and extend a few words of concern.
  • Notice when someone looks confused: Stop and lend a hand.
  • Take time for courtesy and consideration: Kind words and polite gestures make people feel special.


What are the 10 components of the hospitality industry?

The 11 sectors of the hospitality industry:
  • Accommodation. The Accommodation sector includes everything from local small B&Bs, to hotels and hostels, and house share like Airborne and Couch-surf. ...
  • Food & Beverage. ...
  • Travel & Transportation. ...
  • Tourism. ...
  • Meetings and Events. ...
  • Attractions. ...
  • 7. Entertainment. ...
  • Recreation.


What is 10x10 rule in hotel?

They refer to their customers as guests. Cast members are trained to acknowledge each guest with a smile anytime they come within 10 feet of that person.

What is the 10 5 3 rule?

A warm and sincere greeting: At 10 feet, acknowledge the customer with eye contact and at 5 feet, greet the customer with “Good morning/afternoon/evening” and a smile. Use the customer's name after it's been given whenever the opportunity arises.


I'm the CEO: The 10/5 Rule of Hospitality



What does 10 in the 20 10 rule mean?

The 20/10 rule follows the logic that not more than 20% of your yearly net income should be spent on consumer debt, and no more than 10% of your net monthly income should go towards paying the debt repayments. While a housing repayment might be considered a “debt”, it doesn't apply to this rule.

What is the 5 10 15 rule?

Intermede Investment Partners employ a "5-10-15" rule when investing. "Five refers to a minimum 5% a year revenue growth, on average, annually. 10% is the annual EPS growth that we're looking for. And 15% is the ROE minimum threshold," explains Intermede CEO Barry Dargan.

What is the 10 10 rule?

This is called the 10/10/10 rule. This means 10% of creditors (in value) or 10 individual creditors or 10% of creditors (in number) must support the request for this type of meeting. Contents. Decision-Making Procedures.


What is the 80/20 rule in hospitality?

Under the 80/20 Tip Rule, you can only apply a tip credit to an employee if they spend at least 80% of their time in category 1, and no more than 20%, or 30 consecutive minutes, in category 2. Meanwhile, no tip credit can be applied to any work in category 3.

What is 10x10 rule or 10x5 rule?

Understanding the 10 and 5 Staff Rule

Simply explained, the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming guests.

What are the 3 C's in hospitality?

The key to finding opportunities to enhance the guest experience is to focus in on the things that guests secretly crave – the three C's: Communication, Convenience and Choice. Satisfy the guests needs for all three of these and you are on your way to greater differentiation and incremental revenues.


What are the importance of code 10 principles in hospitality and tourism industry?

Its 10 principles, covering the economic, social, cultural and environmental components of tourism, are intended to help maximize the sector's benefits while minimizing any potentially negative impacts.

What are the 4 P's in hospitality?

The 4Ps in tourism are “product,” “price,” “place,” and “promotion.” They are intangible factors for enthusiasts, planners, and adventurers and are categorically streamlined as follows.

What is the 15 5 Rule hospitality?

15/5 rule: When a guest is within 15 feet their presence should be acknowledged through some means whether a smile or head nod. Similarly, when a guest is within 5 feet they should be greeted in an appropriate manner whether that be a “hello”, “good morning”, or “good evening.”


What is the role of hospitality?

The goal of the hospitality industry is to provide customers with an enjoyable experience. Whether that enjoyment comes from eating a good meal, relaxing in a luxurious spa, or getting a good night's rest away from home, making sure each individual guest is taken care of is paramount.

What are the big five in hospitality?

The Big-Five Factor Model with its taxonomy of 5 personality traits including extraversion, conscientiousness, agreeableness, openness to experience, and emotional stability, is the leading framework used by researchers to study personality types (Costa and McCrae, 1992, Tews et al., 2011).

What is the platinum rule in hospitality?

“The golden rule of customer service is, 'Treat others how you want to be treated,'” Tran noted. “However, the platinum rule is, 'Treat others the way they want to be treated! ' As long as we're kind and understand this concept, our customers will return.”


What is the hotel rule?

Hotel rule is that this sign cannot be displayed longer than 24 hours. After this time, Hotel reserves the right to enter the room due to Safety and Security reasons. Hotel guests must have appropriate clothes and footwear when they are moving through the public spaces of the hotel.

What is the rule of service in the hospitality industry?

General Service Rules

Never place your thumb on the plates. Always carry silverware, chinaware, linen, glassware on a clean tray when approaching guest table. Never walk back to the kitchen empty-handed, take along dirty dishes. Dishes should not be stacked too high on the trays.

What does the Rule of 10 say?

Lesson Summary

The 10% Rule means that when energy is passed in an ecosystem from one trophic level to the next, only ten percent of the energy will be passed on. An energy pyramid shows the feeding levels of organisms in an ecosystem and gives a visual representation of energy loss at each level.


Is the 10% rule good?

Saving 10% of your paycheck (after taxes) is a great place to start if you're just beginning your savings journey or if you aren't making enough money to save a higher percentage. For instance, if you take home $2,800 each month (after taxes), following the 10% savings rule allows you to put away $280 a month.

Can my ex wife get my military retirement?

Are former spouses of military retirees automatically entitled to a portion of the retirees' retired pay? No, there is no Federal law that automatically entitles a former spouse to a portion of a member's military retired pay.

What's the 10 5 rule?

The 10 and 5 rule is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet, the staff verbally greets the guest.


What is the 10 4 rule for friendliness?

More often than not, a greeting from an employee can change that feeling immediately. That's where the 10-4 Rule comes into play. The rule is as follows: Any time you're within 10 feet of someone, make solid eye contact and smile, and when within 4 feet, greet them verbally.

What does the 5 10 20 Rule refer to?

Utilize the "5,10,20 Rule." Stay five inches away from side-curtain airbags, 10 inches from the driver's airbag and 20 inches from the passenger airbag.
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